People, if you email us an don't get a response in a couple of days, please check your spam folder.  I don't always get to reply right away, but within a few days you'll certainly have gotten a reply.  And there are many times that I reply and then I don't hear back, only to get another email months later asking for help again.

Also, there are some people that email us asking for help, but don't include their pen name.  How are we to help you if you don't include all of the information needed to help you?  Please remember to include it in your email. :)